Terms & Conditions

Effective date: 1 June 2026 · Version 2 · Last updated: 18 September 2026

These Terms and Conditions (the “Terms”) govern your access to and use of the Blisss website (the “Website”), your application for accommodation, and your occupation of any accommodation owned, operated or managed by NSFive (Pty) Ltd (“Blisss”, “we”, “us” or “our”). Please read them carefully.

By accessing the Website, submitting an application, or occupying any Blisss accommodation, you agree to be bound by these Terms. If you do not agree, you must not use the Website or our services. These Terms must be read together with any lease or occupation agreement you sign with us; if there is a conflict, the signed lease agreement prevails in respect of your tenancy.

Part A — Website Terms of Use

1. Definitions

• “Accommodation” or “Unit” means a room, bed or unit in a Blisss property made available for occupation.
• “Applicant” means a prospective tenant who submits an application for Accommodation.
• “Content” means all text, images, logos, graphics and other materials on the Website.
• “Lease” means the written lease or occupation agreement concluded between you and Blisss.
• “Tenant”, “you” or “your” means any person who applies for, reserves or occupies Accommodation, or who uses the Website.

2. Acceptance and changes to these Terms

Your use of the Website constitutes acceptance of these Terms. We may amend these Terms from time to time. Any amendment takes effect when posted on the Website, and we will take reasonable steps to notify you (for example by a notice on the Website, email or SMS). Your continued use of the Website or our services after an amendment constitutes acceptance of the amended Terms. We recommend that you review these Terms periodically. The version and effective date appear at the top of this document.

3. Disclaimer

While Blisss takes care to ensure that the information presented on this Website is accurate and up to date, neither Blisss nor its affiliates make any guarantees – express or implied – regarding the quality, reliability, timeliness, availability or functionality of the Website or its Content.

All Content is provided “as is”, without any warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, to the extent permitted by law.

Blisss accepts no liability for any inaccuracies, omissions or errors that may appear on this Website.

Blisss does not warrant that any files or information downloaded from this Website are free from viruses, malware, spyware, trojans or other harmful code that could compromise your device, software or data. You are encouraged to take appropriate cybersecurity precautions.

All visual representations of our developments – including images used in marketing materials – are conceptual artist impressions and may differ from the final product. Room sizes, finishes, furnishings and amenities are indicative and may change without notice.

4. Intellectual property

All Content on the Website, including the Blisss name, logos, trademarks, text, graphics and design, is owned by or licensed to Blisss and is protected by South African and international intellectual property laws. You may not copy, reproduce, republish, distribute, modify or create derivative works from any Content without our prior written permission. Nothing on the Website grants you any licence or right to use any trademark without our consent.

5. Acceptable use of the Website

You agree to use the Website only for lawful purposes. You may not use the Website in any way that is unlawful, fraudulent, defamatory, harmful or that infringes the rights of any other person. You may not attempt to gain unauthorised access to the Website, interfere with its operation, introduce malicious code, or use automated tools such as scrapers, bots or data-mining tools without our written consent.

6. Electronic communications and notices

By interacting with us via the Website, email or telephone, you consent to receive electronic communications from us relating to our services, your application, your tenancy, or updates to these Terms. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically (including by email, SMS or via the Website) satisfy any legal requirement that such communications be “in writing”.

Any notice you wish to send us must be sent to info@blisss.co.za or to our address set out in clause 30. Notices to you may be sent to the email address or cellphone number you provide on application.

7. Limitation of liability

To the maximum extent permitted by law, Blisss, its directors, employees, agents and affiliates will not be liable for any direct, indirect, incidental, special or consequential loss or damage (including loss of profit or data) arising from or in connection with your use of the Website, our services, or any Accommodation, howsoever arising, including from negligence, save to the extent that such liability cannot be excluded under the CPA or other applicable law.

You use the Website and our services at your own risk. Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by our gross negligence, or for any liability that may not lawfully be excluded.

8. Third-party links and services

The Website may contain links to third-party websites or rely on third-party service providers (for example payment processors). We do not control and are not responsible for the content, products, services or privacy practices of third parties, and your use of them may be subject to their own terms and conditions.

9. Cookies

Cookies are small data files stored on your device to help improve your browsing experience. We use session cookies (which are essential for basic Website functions and expire when you close your browser) and persistent cookies (which remember your preferences and help us improve your experience). You can disable cookies through your browser settings, but this may affect certain Website functionality. By using the Website you consent to our use of cookies as described in this clause and in our Privacy Policy (clause 26).

Part B — Application, Reservation and Rental Terms

10. Eligibility and applications

To apply for Accommodation you must complete our application process and provide accurate, complete and up-to-date information, including proof of identity, proof of registration as a student (where applicable), and any financial or credit information we reasonably require. We may conduct credit, affordability and background checks. We reserve the right to approve or decline any application in our reasonable discretion, subject to applicable law. If you are under 18, you warrant that you have the consent of your parent or guardian, who may be required to sign as surety.

11. Application fee

Prospective tenants applying for Accommodation at any Blisss property are required to pay a non-refundable application fee. This fee covers the administrative processing of your application and remains non-refundable regardless of the outcome, including if your application does not meet our credit or eligibility criteria. Applications will not be processed until the application fee has been paid in full.

12. Reservation and deposit

• A deposit equal to one (1) month’s rent is required to secure your Unit.
• A Unit is only officially reserved once Blisss or its appointed managing agent has received proof of payment of the required deposit and signed lease agreements.
• Once the Lease has been issued, the Unit will be held for 7 (seven) days to allow for the return of the signed Lease and payment of the deposit. If either is outstanding after this period, the reservation lapses and the Unit may be made available to other applicants.
• The deposit is held as security for the Tenant’s obligations under the Lease. In accordance with the Rental Housing Act 50 of 1999, the deposit will be invested in an interest-bearing account, and will be refunded to you, together with interest and less any amounts lawfully due (for example arrear rent, utilities, or the cost of repairing damage beyond fair wear and tear), within the periods prescribed by that Act following the joint outgoing inspection and your vacating the Unit.
• The deposit may not be used by the Tenant in lieu of rent.

13. Rental terms, fees and what is included

• Rental rates listed apply to the entire Unit, not per person, unless expressly stated otherwise.
• Rent is payable monthly in advance, on or before the 1st of each month, by the payment method specified in your Lease. Late or unpaid rent may attract interest or a late payment fee at the maximum rate permitted by law and may constitute a breach of the Lease.
• High-speed Wi-Fi is included in the rental fee.
• Two unit cleans per month are mandatory and are billed at R300 per month.
• All Units are furnished. An inventory of the furnishings provided will be recorded in or attached to your Lease and confirmed at the incoming inspection. The Unit does not include personal items such as bedding, crockery or toiletries unless expressly stated.
• Parking is available at R500 per month and is allocated on a first-come, first-served basis. No Units include parking by default.
• Electricity is prepaid. Water is metered and billed monthly in arrears. You are responsible for these utility charges in addition to rent.
• All fees are subject to annual escalation as set out in your Lease. Standard terms and conditions apply.

14. The lease and duration

Your right to occupy the Unit is governed by a separate written Lease, which you must sign before taking occupation. The Lease records the lease period, which is a maximum of 12 months unless otherwise agreed. For the 2027 academic year, all Leases commence on 11 January 2027 and terminate on 31 December 2027, unless a different commencement date is expressly recorded in the signed Lease. The commencement and expiry dates, rent, escalation and any vacation requirements during recess periods will be set out in the Lease. These Terms are incorporated into and supplement the Lease.

15. Cancellation and early termination

If the CPA applies to you, you may cancel the Lease at any time by giving 20 (twenty) business days’ written notice. In that event we are entitled to charge a reasonable cancellation penalty as contemplated in section 14 of the CPA and its regulations, and you remain liable for amounts due up to the cancellation date. We will take reasonable steps to re-let the Unit to mitigate the penalty.

We may cancel the Lease on 20 (twenty) business days’ written notice if you are in material breach of the Lease and fail to remedy that breach within the notice period, or immediately where the law permits. Cancellation does not affect any rights or claims that accrued before cancellation.

The application fee is non-refundable in all circumstances. Refund of the deposit on cancellation is dealt with in clause 12.

16. House rules and code of conduct

You must comply with the house rules published by Blisss from time to time, which form part of your occupation terms. House rules may address noise, conduct, common areas, safety, refuse, decorations and similar matters. You must not use the Unit for any unlawful, immoral or hazardous purpose, cause a nuisance to other occupants or neighbours, or damage the property. Serious or repeated breaches of the house rules may lead to suspension of access or termination of your Lease in accordance with clause 15 and applicable law.

17. Visitors and guests

Visitors are welcome subject to the house rules, including any visiting hours, sign-in requirements and overnight-guest rules. You are responsible for the conduct of your visitors and for any damage they cause. Overnight guests and sleepovers may be subject to prior approval and a fee as set out in the house rules. Subletting or allowing any person to occupy the Unit who is not named in the Lease is not permitted (see clause 21).

18. Maintenance and repairs

Blisss will maintain the Unit and common areas in a reasonable state of repair. You must promptly report any defect, damage or maintenance issue through our designated reporting channel. You are responsible for keeping the Unit clean and undamaged and for the cost of repairing any damage beyond fair wear and tear caused by you or your visitors. You must allow us or our contractors reasonable access to the Unit to carry out inspections, maintenance or repairs, on reasonable notice except in an emergency.

19. Inspections

A joint incoming inspection will be conducted before or on the date you take occupation, and a joint outgoing inspection will be conducted on or before the date you vacate, in accordance with the Rental Housing Act. The inspections record the condition of the Unit and form the basis for any deductions from your deposit. If you fail to attend the outgoing inspection, we may conduct it in your absence and the result will be deemed correct.

20. Insurance of personal belongings

Blisss is not responsible for the loss, theft of or damage to your personal belongings. We do not insure your possessions and recommend that you take out your own contents and personal insurance. To the extent permitted by law, Blisss is not liable for any such loss or damage.

21. Subletting and assignment

You may not sublet, cede, assign or part with occupation of the Unit, or any part of it, or allow any person not named in the Lease to occupy it, without our prior written consent. Any unauthorised subletting or assignment constitutes a material breach of the Lease.

22. Access control and biometric information

Our properties may use access-control systems, which can include biometric identification (such as fingerprint or facial recognition) and CCTV, to protect the safety and security of occupants. Biometric information is “special personal information” under POPIA. By using these systems you consent to the collection and processing of your biometric and access data for security and access-control purposes, as further described in our Privacy Policy. CCTV is used in common areas only and footage is retained for a limited period.

23. Bursary-funded students

Where you are funded by a bursary or sponsor, your acceptance, rent and any top-up are subject to the funder’s rules. Blisss is not accredited with NSFAS. You remain liable for any shortfall between the funder’s allowance and the amounts due under your Lease, including any top-up, and for amounts not covered or not paid by the funder.

24. Breach and eviction

If you breach these Terms or the Lease (including failing to pay rent or utilities), we may give you written notice to remedy the breach within the period stated in the notice (and at least the period required by law). If you fail to remedy the breach, we may cancel the Lease and, where necessary, seek your lawful eviction through the courts in accordance with the Prevention of Illegal Eviction from and Unlawful Occupation of Land Act 19 of 1998 (PIE) and the Rental Housing Act. You remain liable for arrears and our reasonable legal costs to the extent permitted by law.

25. Force majeure

Blisss is not liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including load-shedding or power failures, water interruptions, natural disasters, fire, flood, civil unrest, pandemic, or government action. We will take reasonable steps to limit the effect of such events and to restore services.

Part C — Privacy and General

26. Privacy Policy (POPIA)

26.1 Introduction. This Privacy Policy explains how Blisss collects, uses, stores and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using the Website and our services you consent to the processing of your personal information as set out below.

26.2 Information we collect. We collect information you give us when you apply and use our services, including your name, identity number, contact details, physical address, financial and credit information, proof of registration, biometric information and access-control data, CCTV footage, and information about your use of the Website (including via cookies).

26.3 Purpose. We use your information to process your application; conclude and administer your Lease; verify your identity and creditworthiness; provide access, security, maintenance and billing; communicate with you; comply with our legal obligations; and, where you have consented, send you marketing. You may opt out of direct marketing at any time. We use secure software systems, including artificial-intelligence tools, to assist with processing applications, preparing lease documentation and administering tenancies. All decisions on applications are made by Blisss staff.

26.4 Disclosure. We may share your information with our managing agents, contractors, payment and credit-check providers, funders (such as bursary providers) where applicable, and our professional advisors, and where required by law or to protect our rights. We require third parties to protect your information in line with POPIA.

26.5 Storage and security. We store your information securely and take reasonable technical and organisational measures to protect it against loss and unauthorised access. We do not store your full banking details; payments are handled by a secure third-party provider. We retain your information only as long as necessary for the purposes above or as required by law. We will notify you and the Information Regulator of any material data breach as required by POPIA.

26.6 Your rights. You have the right to access, correct and, where applicable, delete your personal information, and to object to certain processing (including direct marketing). You may exercise these rights, or lodge a complaint, by contacting our Information Officer at info@blisss.co.za. You also have the right to complain to the Information Regulator (South Africa).

27. PAIA

Our manual prepared in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA) is available on request from info@blisss.co.za.

28. Dispute resolution and complaints

If you have a complaint, please first contact us at info@blisss.co.za so that we can try to resolve it. Where the Rental Housing Act applies, an unresolved dispute relating to your tenancy may be referred to the relevant Rental Housing Tribunal. Any other dispute arising from these Terms that cannot be resolved by agreement may be referred to mediation or arbitration, or to a competent court, as the parties may agree or as the law allows. Either party may approach a competent court for urgent or interim relief.

29. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the non-exclusive jurisdiction of the High Court of South Africa, and, where applicable, to the jurisdiction of the Magistrate’s Court and the Rental Housing Tribunal.

30. General

• Whole agreement: these Terms, together with your Lease and the house rules, constitute the whole agreement between you and Blisss in respect of their subject matter.
• Severability: if any provision is found to be unlawful or unenforceable, the remaining provisions continue in full force and effect.
• No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Cession and assignment: we may cede or assign our rights and delegate our obligations under these Terms; you may not do so without our written consent.
• Notices: notices must be given in writing as provided in clause 6.