Privacy Policy

Effective date: 1 June 2026 · Version 2 · Last updated: 18 September 2026

This Privacy Policy governs your access to and use of the Blisss website (the “Website”), your application for accommodation, and your occupation of any accommodation owned, operated or managed by NSFive (Pty) Ltd (“Blisss”, “we”, “us” or “our”). Please read it carefully.

By accessing the Website, submitting an application, or occupying any Blisss accommodation, you agree to be bound by these Terms. If you do not agree, you must not use the Website or our services. These Terms must be read together with any lease or occupation agreement you sign with us; if there is a conflict, the signed lease agreement prevails in respect of your tenancy.

Privacy & General

1. Privacy Policy (POPIA)

1.1 Introduction. This Privacy Policy explains how Blisss collects, uses, stores and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using the Website and our services you consent to the processing of your personal information as set out below.

1.2 Information we collect. We collect information you give us when you apply and use our services, including your name, identity number, contact details, physical address, financial and credit information, proof of registration, biometric information and access-control data, CCTV footage, and information about your use of the Website (including via cookies).

1.3 Purpose. We use your information to process your application; conclude and administer your Lease; verify your identity and creditworthiness; provide access, security, maintenance and billing; communicate with you; comply with our legal obligations; and, where you have consented, send you marketing. You may opt out of direct marketing at any time. We use secure software systems, including artificial-intelligence tools, to assist with processing applications, preparing lease documentation and administering tenancies. All decisions on applications are made by Blisss staff.

1.4 Disclosure. We may share your information with our managing agents, contractors, payment and credit-check providers, funders (such as bursary providers) where applicable, and our professional advisors, and where required by law or to protect our rights. We require third parties to protect your information in line with POPIA.

1.5 Storage and security. We store your information securely and take reasonable technical and organisational measures to protect it against loss and unauthorised access. We do not store your full banking details; payments are handled by a secure third-party provider. We retain your information only as long as necessary for the purposes above or as required by law. We will notify you and the Information Regulator of any material data breach as required by POPIA.

1.6 Your rights. You have the right to access, correct and, where applicable, delete your personal information, and to object to certain processing (including direct marketing). You may exercise these rights, or lodge a complaint, by contacting our Information Officer at info@blisss.co.za. You also have the right to complain to the Information Regulator (South Africa).

2. PAIA

Our manual prepared in terms of the Promotion of Access to Information Act 2 of 2000 (PAIA) is available on request from info@blisss.co.za.

3. Dispute resolution and complaints

If you have a complaint, please first contact us at info@blisss.co.za so that we can try to resolve it. Where the Rental Housing Act applies, an unresolved dispute relating to your tenancy may be referred to the relevant Rental Housing Tribunal. Any other dispute arising from these Terms that cannot be resolved by agreement may be referred to mediation or arbitration, or to a competent court, as the parties may agree or as the law allows. Either party may approach a competent court for urgent or interim relief.

4. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the non-exclusive jurisdiction of the High Court of South Africa, and, where applicable, to the jurisdiction of the Magistrate’s Court and the Rental Housing Tribunal.

5. General

• Whole agreement: these Terms, together with your Lease and the house rules, constitute the whole agreement between you and Blisss in respect of their subject matter.
• Severability: if any provision is found to be unlawful or unenforceable, the remaining provisions continue in full force and effect.
• No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Cession and assignment: we may cede or assign our rights and delegate our obligations under these Terms; you may not do so without our written consent.
• Notices: notices must be given in writing as provided in clause 6 of our Terms & Conditions.